Terms and Conditions

Booking Confirmation:

The apartments are available from 3pm on the day of arrival. On the day of departure we ask you to vacate the apartments by 10 a.m. The prices quoted are per apartment and per day for stays of 5 days or more. We charge a surcharge for shorter stays.
The apartment price includes bed linen, towels, tea towels and tablecloths, electricity, water and heating, Sauna.
For a fee of € 6.00 / day, we are happy to provide you with a cot.
There is a discount for children: maintenance in their parents’ room up to 4 years free of charge, from 4 years children € 15.00 per day.
For the apartment Viola you get the price for the 3rd and 4th person on request.
The price for the final cleaning of each apartment is:
– Apartment Margherita / Rosa: € 50.00
– Apartment Primula: € 70.00
– Apartment Viola: € 35.00

Extras:

A fee of € 3.00 is charged for the washing machine and dryer.
In addition we charge the legally required tourist tax (“community tax”, LG No. 9 of 16.05.2012) of € 1.40 per person (from 14 years) and per day, which is paid on site.

Final information (liability and complaints) and cancellation conditions:

The chalet assumes no liability in the event of theft, loss or damage to personal items not taken into care. Each apartment and the holiday home is equipped with a safe. The chalet assumes no liability for vehicles parked in the parking lot or in the garage and for items inside.
In the event of a complaint, the guest is asked to contact the reception or the service personnel concerned in order to find an immediate solution to the problem. If the guest believes that the complaint has not been resolved in their favor, they are asked to contact the person responsible for the chalet.
In the event that something unforeseen happens and you still cannot start your journey, the following conditions apply to us:
If the booking is canceled up to 4 weeks before the start of the trip, we charge 30% of the travel price (the deposit will not be refunded).
If the booking is canceled within the last 4 weeks before arrival, the cancellation fee is 100% of the travel price.

  • Mandatory information according to EU Regulation No. 524/2013 of the European Parliament and the European Council: Visit the platform for online settlement of consumer disputes (ODR) of the European Commission: http://ec.europa.eu/consumers/odr/

     

  • As a special service and to save us and you costs, we offer you travel insurance “VPS travel cancellation protection”.
    Click here and take out your insurance yourself: http://partner.europaeische.at/